Refined Wellness Counselling Services (“us”, “we”, or “our”) operates www.refinedwellness.ca (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.

Effective Date: April 25, 2024

1. Introduction

In the digital age, safeguarding personal data is of paramount importance. At Refined Wellness Counselling Services, we are dedicated to upholding your privacy and protecting your personal information. This Privacy Policy is designed to explain how we gather, utilize, disclose, and safeguard your personal data when you access and use our website. Your use of our website implies your consent to the practices detailed herein.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you willingly provide when utilizing our services, including but not limited to:

•  Name: To personalize your experience.
• Email Address: To communicate with you and send updates.
• Postal Address: When necessary for specific services.
• Phone Number: To contact you, if required.
• Any other data: You may provide voluntarily, such as preferences or user-generated content. This information might be collected during account registration, subscription to newsletters, or when you contact us.

2.2. Automatically Collected Information

When you access our website, certain information is automatically collected, including:

• IP Address: For security and analytics.
• Browser Type: To optimize your browsing experience.
• Operating System: To ensure compatibility.
• Referring URLs: To understand how you found our website.
• Pages Visited: For site improvement and analytics.

This data helps us enhance our website and improve your user experience.

3. How We Use Your Information

We employ your data for various purposes, including:

• 3.1. Providing and Enhancing Services: We use your personal information to deliver the services you request.
• 3.2. Communication: Your contact information allows us to respond to your inquiries, provide updates, and engage with you when necessary.

4. Data Security Measures

The security of your data is a top priority. We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Sharing of Information

We do not sell, trade, or transfer your personal information to third parties without your consent.

6. Cookies and Tracking Technologies

Our website may utilize cookies and similar tracking technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.

7. Your Rights

• 7.1. Access: You have the right to access the personal information we hold about you. Feel free to contact us for a copy of your data.
• 7.2. Correction: If you believe the personal information we hold about you is inaccurate or incomplete, you can request corrections.
• 7.3. Deletion: You can request the deletion of your personal information.
• 7.4. Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• 7.5. Data Portability: You can request your personal information in a structured, commonly used, and machine-readable format.

8. Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for legal reasons. Significant changes will be communicated by posting the revised Privacy Policy on our website.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at Refined Wellness Counselling Services – 120-300 South Edgeware Road, St. Thomas, ON N5P 4L1. (226) 271-1387.

This Privacy Policy was last updated on April 25, 2024.